Frequently Asked Questions
Everything you need to know about your Haverhill experience.
What materials are used in Haverhill jewelry?
We use only high-quality materials including 14k solid gold and ethically sourced gemstones to ensure your pieces last a lifetime without tarnishing.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days. Please allow an additional 2-3 days for processing handcrafted or personalized items.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please note that custom-engraved pieces are final sale.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
How should I care for my jewelry?
To maintain brilliance, clean your jewelry with a soft cloth and mild soap. Avoid contact with harsh chemicals, perfumes, and chlorinated water.
Can I track my package after it ships?
Absolutely. Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your delivery status.